Floor Source Direct, United Carpet Co. Inc.’s full-service design center showroom is located at 11491 Page Service Drive in St. Louis County, Missouri. I visited Floor Source Direct to gather expert advice and to purchase Mannington flooring products for my kitchen floor project. Thereafter, in the course of installing my floor tiles, I realized that the design specialist at Floor Source Direct had miscalculated the proper amount of adhesive required for my project. She sold me twice the needed amount, an additional pail at $41.67; an incredible gaff for an experience representative! I also purchased for $75.00 a pail of almond-colored grout.
Once my floor tiles were installed, I realize my grout choice would not be a fitting color. (Almond colored grout is difficult to keep clean.) Subsequently, I contacted Floor Source Direct and requested they swap my pail of grout for a darker color and issue a refund for the surplus adhesive I purchased at their design specialist’s recommendation. To my surprise and disappointment, the design specialist informed me of a secret company policy to issue no refunds 30 days beyond sale date. She claimed the products were now past their shelf life and therefore, unfit for sale. “Sorry…that’s company policy.” Nothing on my purchase receipt made mention of this “30 days no-returns” policy. Hence, now I’m on the hook for $116.67 worth of surplus product. To complete my project, I’ll need to purchase for another $75.00 a pail of brown grout.
I consulted a Mannington customer service representative to get the facts about Mannington products. She assured me that Mannington products had a one year shelf life! Surprise! Next I wrote to Mr. Rick Giancola, President of United Carpet Co., Inc., the parent company of Floor Source Direct, for an explanation. His response to my complaint was…silence. How strange that I can spend over $1000 at Floor Source Direct and get a rude, unreasonable response to my customer service request? Who knows what other underhanded practices those shameful people are capable of? Indeed, it’s my fault for putting my trust into a company that I had failed to fully investigate beforehand. Beware, and then take your business & money elsewhere!